The UK's Finest Independent Forum for Shooters and Gun Owners. Est 2010.

I've been a huge Leupold fan for 30 years, I suppose. Currently have three Mk4s, a vari-x 3, two VX-2s a 2-7 Rifleman, a 2.bowl Scout, a1x prismatic, two pairs of binos and a spotting scope!

I wanted a monocular and when Leupold couldn't fill the void, I looked at Vortex. I liked it and bought it. Then I started seeing Vortex scopes on rifles in the club and was impressed. In short, I bought a middle of the range Viper. Really impressed with it.

It developed an issue. The right hand edge of the horizontal stadia of the reticle was a few degrees higher than the left. Don't know what happened to cause that, but despite not expecting a great deal from their VIP warranty, which looks too go to be true, I started the ball rolling getting my scope repaired.

No, they didn't repair it.

They sent me a brand new one. No wriggling, no exclusions, no exceptions, just stood by their product.

Unfortunately, Leupold didn't a few years ago which is why I looked elsewhere.

Christopher at Country Sports Wholesale provided a first class service.

I'll look at Vortex first from now on.

They do make some rather nice kit and I've never heard anyone complain about their customer service

I like my Vortex kit. I also like that they will replace their kit should it develop any issues, no questions asked. What's not to like?

WelshShooter wrote:I like my Vortex kit. I also like that they will replace their kit should it develop any issues, no questions asked. What's not to like?

Indeed, thats one of the reasons I just aquired a strikefire and magnifier

Brilliant customer service, I once returned a Crossfire scope to Riflecraft when it failed to keep a zero, and got a new one a few days later. I now own three Vortex scopes and am eyeing up their new Gen 2 Viper PST range. Can't recommend them enough.